1. General Policy
We are committed to ensuring your satisfaction with our plush toys. All sales are subject to the following return and refund terms. By placing an order, you agree to this policy.

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2. Return Eligibility

• Return requests must be submitted within 3 calendar days of receiving your order.

• Returned items must be unused, unopened, and in original packaging with all tags intact.

• Items that are used, damaged, or returned after the 3-day window will not be accepted.

• You must provide proof of purchase (order number or receipt).

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3. Non-Returnable Conditions
We do not accept returns or refunds in the following cases:

• The item has been opened or used

• The item was damaged due to mishandling after delivery

• The request is made more than 3 days after delivery

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4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection.

• Approved refunds will be processed within 14 business days to your original payment method.

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5. Return Shipping

• Customers are responsible for all return shipping fees unless the item is defective or incorrect.

• Please use a trackable shipping service and keep proof of shipment.

• We are not responsible for items lost or damaged during return shipping.

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6. Damaged or Incorrect Items

• If your order arrives damaged or incorrect, contact us within 48 hours of delivery.

• Provide clear photos of the product and packaging.

• If verified, we will offer a replacement or full refund, including return shipping costs.

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7. Policy Updates
We reserve the right to change this Return and Refund Policy at any time without prior notice. Updates will be effective immediately once posted on our website.

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Contact Us
📧 cwbshop.schooldriver@yahoo.com.hk
📞 +852 9245 2968 / +852 9201 7185